These Terms of Service (the “Terms”) form a binding agreement between you and Harlan LLC, a South Carolina limited liability company (“Harlan,” “we,” “us,” or “our”), and govern your access to and use of LawnLineup — our web portal, mobile applications, and related services (together, the “Service”). Please read them carefully. By creating an account, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. Who can use LawnLineup
LawnLineup is software for lawn care and field-service businesses. To use the Service you must be at least 18 years old and able to form a binding contract. If you use the Service on behalf of a company or other organization (a “Business Customer”), you represent that you are authorized to bind that organization to these Terms, and “you” refers to that organization.
The Service is offered for business use. It is not directed to children, and we do not knowingly collect personal information from anyone under 16.
2. Definitions
- Business Customer — the lawn care business that subscribes to and operates an account on the Service.
- Authorized Users — the owners, managers, crew members, and other staff a Business Customer invites to access its account.
- End Customer — a homeowner, property manager, or other client of a Business Customer who receives quotes, invoices, or payment links generated through the Service.
- Customer Data — the data a Business Customer and its Authorized Users submit to or generate through the Service, including information about End Customers, jobs, schedules, time records, invoices, and payments.
3. Accounts and security
LawnLineup uses passwordless sign-in: we email a one-time code to verify your identity. You are responsible for keeping access to your email account secure and for all activity that occurs under your account. Do not share your sign-in codes. Notify us promptly at [email protected] if you believe your account has been accessed without authorization.
A Business Customer is responsible for its Authorized Users, including their compliance with these Terms, and for managing their access and permissions. The account owner controls the account, may add or remove users, and may delete the account.
4. License to use the Service
Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your subscription term. We reserve all rights not expressly granted.
5. Free trial
New Business Customers receive a 30-day free trial with no credit card required. We may change or discontinue trials at any time. At the end of the trial, continued use of the Service requires a paid subscription. If you do not subscribe, your account may become read-only or be suspended until you do.
6. Subscriptions, plans, and billing
Paid subscriptions are billed through our payment processor, Stripe. By subscribing, you authorize us and Stripe to charge your payment method for the applicable fees. Our plans are:
| Plan | Team size | Price |
|---|---|---|
| Solo | 1 user | $39/user per month billed annually, or $49 billed monthly |
| Crew | Up to 5 users | $79 per month billed annually, or $99 billed monthly; each user beyond five adds $20/month |
Every plan includes the full product; plans differ only by team size. Your plan is determined by the number of active user seats in your account (one seat is Solo; two or more is Crew). The only choice you make is your billing interval (monthly or annual). Adding or removing seats may change your plan and your charges, and seat-based charges are prorated and billed on a graduated (tiered) basis.
Renewals and changes
Subscriptions renew automatically at the end of each billing interval until canceled. You may cancel at any time; cancellation takes effect at the end of the current paid period, and you will retain access until then. We may change our prices or plans on a prospective basis with notice; changes apply at your next renewal.
Past-due accounts
If a charge fails or your subscription lapses, we may suspend access to the Service, including placing your account behind a paywall, until payment is resolved. Fees are non-refundable except where required by law or expressly stated otherwise. Taxes on subscription fees, if any, are your responsibility.
7. Invoicing and customer payments
If you enable in-app invoicing, the Service lets your End Customers pay invoices online. Online payments are processed by Stripe through Stripe Connect, using a connected account created for your business. By using this feature you also agree to the Stripe Connected Account Agreement.
- You are the merchant of record. You — the Business Customer — sell the services and are the merchant of record for payments your End Customers make. Funds from those payments are settled to your connected account, less applicable fees.
- Platform fee. For each online customer payment processed through the Service, we charge an application fee (currently approximately 6.5% of the transaction), which is deducted automatically. Stripe’s own processing fees may also apply. We may change the application fee on a prospective basis with notice.
- Taxes. Where the Service computes sales tax (via Stripe Tax) on customer invoices, that calculation is provided for convenience. You remain solely responsible for determining, collecting, reporting, and remitting all taxes arising from your sales to End Customers.
- Refunds, chargebacks, and disputes between you and your End Customers are your responsibility. We are not a party to the underlying transaction and do not provide the lawn care services.
8. Your responsibilities for Customer Data
As between you and Harlan, the Business Customer owns and controls its Customer Data. You are responsible for the accuracy and lawfulness of the Customer Data you submit, including the personal information of your End Customers and Authorized Users. You represent that you have the necessary rights, consents, and legal basis to collect that information and to have us process it on your behalf to provide the Service. Our handling of personal information is described in our Privacy Policy.
9. Acceptable use
You agree not to, and not to allow anyone to:
- use the Service in violation of any law or third-party rights, or to send spam or unlawful, harassing, or deceptive communications;
- upload malware or interfere with, disrupt, or attempt to gain unauthorized access to the Service or its infrastructure;
- reverse engineer, copy, resell, or create derivative works of the Service except as permitted by law;
- use the Service to store or process sensitive categories of data we do not support (for example, payment card numbers outside of Stripe, government identifiers, or health information); or
- probe, scan, or test the vulnerability of the Service without our prior written consent.
We may investigate and take appropriate action, including suspending or terminating accounts that violate these Terms.
10. Intellectual property
The Service, including its software, design, and content (excluding Customer Data), is owned by Harlan and its licensors and is protected by intellectual-property laws. “LawnLineup,” our logos, and product names are our trademarks. You retain all rights in your Customer Data. You grant us a worldwide, non-exclusive license to host, copy, process, transmit, and display Customer Data solely as needed to provide, secure, and improve the Service and as permitted by the Privacy Policy. If you send us feedback or suggestions, we may use them without obligation to you.
11. Third-party services
The Service relies on third parties to function — including Stripe (payments), Mailgun (email delivery), Mapbox (mapping and routing), and our infrastructure provider. Your use of features that depend on these providers may be subject to their terms, and we are not responsible for third-party services we do not control.
12. Disclaimers
The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that it will meet your requirements. Scheduling, routing, drive-time, and tax estimates are provided for convenience and may be inaccurate; you are responsible for verifying them before relying on them.
13. Limitation of liability
To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to these Terms or the Service. Our total liability for any claim arising out of or relating to these Terms or the Service will not exceed the greater of (a) the amounts you paid us for the Service in the 12 months before the event giving rise to the claim, or (b) US $100. These limitations apply regardless of the theory of liability and even if a remedy fails of its essential purpose.
14. Indemnification
You will defend, indemnify, and hold harmless Harlan and its officers, employees, and agents from and against any third-party claims, damages, and expenses (including reasonable attorneys’ fees) arising out of your Customer Data, your use of the Service, your sales to End Customers, or your breach of these Terms.
15. Term and termination
These Terms apply while you use the Service. You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or if we reasonably believe your use poses a risk to the Service or others.
When the account owner deletes a Business Customer account, we delete the company’s account and associated Customer Data, and your right to use the Service ends. Some records may be retained where required by law, for tax and accounting, or in routine backups for a limited period. See the Privacy Policy for details on deletion and retention.
16. Governing law and disputes
These Terms are governed by the laws of the State of South Carolina, without regard to its conflict-of-laws rules. Before filing a claim, you agree to first contact us at [email protected] and attempt to resolve the dispute informally for at least 30 days.
Any dispute that is not resolved informally will be resolved by binding arbitration on an individual basis, administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in South Carolina. You and Harlan waive any right to a jury trial and to participate in a class or representative action. Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court to protect its intellectual property. You may opt out of arbitration by emailing [email protected] within 30 days of first accepting these Terms; if you opt out, disputes will be resolved in the state or federal courts located in South Carolina, to whose jurisdiction you consent.
17. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will provide notice (for example, by email or in the Service) before they take effect. Your continued use of the Service after changes take effect means you accept the updated Terms. The “Last updated” date at the top reflects the current version.
18. General
These Terms, together with the Privacy Policy and any order you place, are the entire agreement between you and Harlan regarding the Service. If any provision is found unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. We may send you notices by email or through the Service.
19. Contact
Questions about these Terms? Contact us at [email protected].
Harlan LLC
South Carolina, USA